Jackie Pool is a UK leading specialist in dementia care who sat on the reference group for the National Dementia Strategy and was commissioned by Skills for Care to write the national dementia qualification framework (QCFs).

Jackie has dedicated her professional career of more than 30 years to improving the lives of people who are living with dementia. She began as an Occupational Therapy support worker in a Liverpool Hospital in the early 1980’s where she saw at first-hand how services provided to people with dementia could vary from being highly supportive to being undermining of an individual’s wellbeing.

“To me, this showed that something needed to be done to improve care services and I decided that I wanted to help to make a difference to the lives of people with dementia”

Further Information

Jackie qualified as an Occupational Therapist in Liverpool in 1988 and since then has worked in health and social care services, continuously developing her knowledge and skills in supporting individuals with dementia.

She is recognised as a leading dementia specialist and was awarded the National Dementia Care Award 2011 for Best Dementia Care Personality. Her publications about providing support to individuals with dementia and their families are used around the world and Jackie speaks regularly at conferences and through social media networks about the work she continues to develop.

Jackie’s work is recognised across the health and social services sectors and she is currently working with Bangor University on a National Institute of Health Research (NIHR) funded study of the impact of cognitive rehabilitation approaches with individuals with dementia.

Alongside her book The Pool Activity Level (PAL) Instrument for Occupational Profiling of People Cognitive Impairment (publishers: Jessica Kingsley, 4th edition, 2004), she is the author of numerous papers and publications focused on effective dementia care.

Jackie’s personal experience of helping her Mum to find a supportive dementia care home prompted her to share her knowledge about what to look for. This led to the launch of the Dementia Champions Campaign which Jackie hopes will raise the standard in dementia care homes, saying, “When there are so many stories being told about poor care, we can see that much needs to be done to drive up the standards of care given in dementia homes – there needs to be improvements for those receiving care, and for the good reputation of the care providers themselves”.

Jackie is the Director of Memory Care at Sunrise Senior Living and holds membership of the following professional bodies:

  • Council for Professions Supplementary to Medicine
  • Occupational Therapists with Older People – Specialist Section of the College of Occupational Therapists

Recently Published Works

  • Alzheimer’s Society, ‘Guide to the dementia care environment
  • Nursing and Residential Care, ‘Promoting services as a positive choice’ (14 (11) 611-613)
  • Journal of Dementia Care, ‘Inspiring staff to deliver excellent dementia care’ (20 (3) 26-30)
  • Foundations for Practice in Occupational Therapy, ‘The functional information-processing model’ (chapter)